NUVALOVA
Frequently Asked Questions
Answers to common questions about orders, shipping, and our products.
What products does NUVALOVA offer?
NUVALOVA specializes in luxury fashion-tech accessories, including premium cases for iPhone and iPad. Our designs focus on refined aesthetics, premium materials, and everyday protection.
Do you ship worldwide?
Yes. We offer worldwide shipping so customers can enjoy NUVALOVA products regardless of location.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 8–14 business days after dispatch, depending on destination and local carrier conditions.
Will I receive a tracking number?
Yes. Once your order ships, you will receive a confirmation email with tracking details. Please allow up to 24–72 hours for tracking updates to appear.
Can I change or cancel my order?
Orders can only be modified or canceled before they are processed. Once an order has been shipped, changes or cancellations are no longer possible.
What is your return policy?
We accept return requests within 30 days of delivery, provided the item is unused and in original condition. Please refer to our Return & Refund Policy for full details.
Are customs duties or taxes included?
Customs duties or import taxes may apply depending on your country. These charges are determined by local authorities and are the responsibility of the customer unless stated otherwise at checkout.
How can I contact customer support?
You can reach our customer care team via email at contact@nuvalova.com. Please include your order number for faster assistance.
If your question isn’t answered here, please contact us and we’ll be happy to help.